RETURN POLICY

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return undamaged/unworn items to us for a full refund (minus shipping).
 
RETURNS & EXCHANGES
 

ITEMS IN ORIGINAL UNWORN/UNDAMAGED CONDITION CAN BE RETURNED WITHIN 30 DAYS for Cash Back – Used/Worn or Damaged/Scratched/Dented items are NOT eligible for return or exchange. Buyer Pays Return Shipping (return in ORIGINAL BOX inside a large envelope (not a letter envelope). INCLUDE YOUR ORDER # or your refund may be delayed. 

RETURN & EXCHANGE PROCESS
 

TO OPEN A RETURN: Click the My Account Link at the Top of Any Page then Click Orders then Click the Refund Button next to the Order you wish to Return. We May Ask for Additional Information before Approving your Return so keep an eye on your spam folder along with your inbox. CHECK YOUR SPAM/JUNK FOLDER.

TO EXCHANGE: send us the link to the item you’d like to exchange for or what your specific customization requests are. Mon-Fri we respond same day or next day. We do not work nights, weekends or holidays.

You Must Include Your Order #! Once you ship it Check Your Tracking to see if we received it yet before contacting us asking when we’re going to process the refund. Returns received without an order # included will be delayed because we won’t know which site you purchased on. 
 
ITEMS MUST BE RETURNED IN THE SAME NEW CONDITION THAT THEY WERE RECEIVED. ITEMS ARE SHIPPED IN A BOX INSIDE A PADDED ENVELOPE. RETURNS MUST BE PACKAGED THE SAME WAY to insure there is no damage to the items. Damage will be deducted from your refund.
 
Domestic: Shipping paid when ordering is Not refundable.
 

International: Buyer must purchase their own shipping label. The $35 shipping paid when ordering is Not refundable.

 
REFUNDS
 
After receiving your return and inspecting the condition of your item(s), we will process your return or contact you if there is a problem. Please allow 2-3 days from the receipt of your returned package to process your return. We will notify you by email when we have processed it. Refunds may take 2-3 Weeks or Longer to appear on your credit card statement. This is standard for Every store in America. 
 
 
QUESTIONS
 
If you have any questions about returns, repairs or exchanges please contact us at: care @ bochellijewelry.com
Please be sure it’s on your email approved sender list. We ALWAYS respond within 2 days so if you don’t see our reply, CHECK YOUR SPAM/JUNK FOLDER & BLOCK LIST.