RETURN POLICY
 
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return undamaged/unworn items to us for a full refund (minus shipping).
 
RETURNS & EXCHANGES
 

Accepted within 30 Days of delivery date. Full Cash Back – no restocking fee. Used/Worn or Damaged/Scratched/Dented items are NOT eligible for return or exchange. Buyer Pays Return Shipping (return in ORIGINAL BOX inside a large envelope (not a letter envelope). INCLUDE YOUR ORDER # or your refund may be delayed. 

RETURN & EXCHANGE PROCESS
 
To return an item, please email care @ bochellijewelry.com for approval and ship to address. If you don’t see our reply within 2 days check your spam folder/try the website chat feature. To exchange please contact us with the item you’d like to exchange for or specific customization requests.
 
You Must Include Your Order #! Once you ship it Check Your Tracking to see if we received it yet before contacting us asking when we’re going to process the refund. Returns received without an order # included will be delayed because we won’t know which site you purchased on. 
 
ITEMS MUST BE RETURNED IN THE SAME NEW CONDITION THAT THEY WERE RECEIVED. ITEMS ARE SHIPPED IN A BOX INSIDE A PADDED ENVELOPE. RETURNS MUST BE PACKAGED THE SAME WAY to insure there is no damage to the items. Damage will be deducted from your refund.
 
Domestic: Shipping paid when ordering is Not refundable.
 

International: Buyer must purchase their own shipping label. The $35 shipping paid when ordering is Not refundable.

 
REFUNDS
 
After receiving your return and inspecting the condition of your item(s), we will process your return. Please allow 2-3 days from the receipt of your returned item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
 
QUESTIONS
 
If you have any questions about returns, repairs or exchanges please contact us at: care @ bochellijewelry.com
Note: we may reply from savvysavealot @ gmail.com so please ensure both emails are on your approved sender list. We ALWAYS respond within 2 days so if you don’t see our reply, check your spam folder and block list.